Frequent asked questions
Frequent asked questions: Returns
Can I exchange my gift for another gift?
Would you like another gift instead? It is possible to exchange your gift*. Follow the instructions on this page
to return the gift. This is possible up to 14 days after you have received the gift. The helpdesk will assess the return request. After this you will receive the return address by e-mail. The shipping costs are for your own account.
Have you received a damaged, incomplete or wrong gift? Then look under 'Service & Warranty'
. The helpdesk assesses the Service & Warranty question. You will then receive the return address and reply number from us by email.
this does not
apply to gift cards, outings and experiences, books, magazine subscriptions, drink and food packages.
Is your answer not here?
Ask your question to the helpdesk.